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Room Regulations

We appreciate your preference for staying with us, as well as
respecting our regulations, drawn up for your own benefit.

Hostal Mexiquillo is a unique form of accommodation distinct from others. Its most important characteristic is that everything is designed for people to meet in its common spaces. A hostel is primarily a meeting space and is ideal for meeting people. Where the atmosphere is very pleasant and fun, where you can have a good time. Hostal Mexiquillo is governed by quality standards such as: Welcome, Comfort, Safety, Privacy, Cleanliness. For this reason, we have written some basic rules for a pleasant stay.

Administration

  • The check-in time for rooms is at 1:00 PM (13:00 Hrs). However, HOSTAL MEXIQUILLO may have flexibility in checking in before the stipulated time if we have availability and the rooms are properly cleaned.
  • Rooms must be vacated (Check-out) at 2:00 PM (14:00 hrs.) the following day or on the maximum date of stay. There will be a tolerance of 60 minutes with prior notice.
  • The guest is obliged to fill out the registration sheet established by the Hostel.
  • If you require an extra service, it must be paid upon arrival, in cash, debit, or credit card.
  • The establishment has taken adequate security measures and has Civil Liability insurance. In case of fire or flood, please follow the recommendations of our staff or be guided by the established evacuation guide and routes.
  • The protection of all guests, especially children, is very important for the Hostel; therefore, it is necessary that those responsible for their care are attentive regarding the areas they visit, the activities they develop, and also their behavior in public areas of the Hostel so as not to affect third parties.

Schedules

  • Kitchen Schedule
    • Kitchen use is from 7:30 AM.
    • Follow hygiene rules and specific recommendations for said area.
    • Write your name on the bag containing your food.
    • Utensils, crockery, kitchen appliances, and accessories are at your disposal. Guests must leave the utensils they use clean. If you prefer the kitchen staff to wash the utensils, there will be a cost of $35 pesos.
  • Cleaning and ordering of the same is the responsibility of the guest. In case of leaving it dirty, an additional charge for cleaning will be made.
  • If the reservation includes meals, these are the schedules:
    • Breakfast: from 8:00 AM to 11:30 AM
    • Lunch starting at 2:30 PM
    • Dinner from 8:00 PM to 11:00 PM
  • Meals will be held in the dining room or in places designated by the administration.
  • Accessible schedules can be arranged as long as the reception is notified.

Prohibited

  • Exceeding the room capacity; an extra charge will be made for each guest wishing to spend the night in the room. (Maximum two people), if they are children under 3 years old, no extra charge is made.
  • Accommodating another guest without the prior consent of the Administration.
  • Misusing hostel furniture; it must be properly cared for, as any damage to furniture or hostel property will be covered by the guest.
  • Running in the hallways, stairs, or rooms.
  • Using towels as floor mats.
  • Disturbing the order or causing nuisance to other users within the Hostel.
  • Taking any furniture or element out of the rooms (chairs, pillows, blankets, etc.).
  • Smoking in rooms and closed areas.
  • The consumption of toxic drugs or narcotics within any area of the hostel.
  • The use of any type of weapons within the Hostel.
  • Cutting flowers.

Use of Room and Services

  • The Hostel is not responsible for jewelry or valuables left in the room.
  • Forgotten items will remain in the custody of the administration for a period of 30 (thirty) days, being released from responsibility once this period has concluded.
  • The guest will be responsible for their room keys, whether taking them or leaving them at reception every time they go out. In case of loss, the guest must pay the replacement cost of $250 pesos.
  • Upon leaving the room, turn off lights and verify that the bathroom water taps are closed. At HOSTAL MEXIQUILLO we care about the proper use of basic services, helping to preserve our planet, help us with our focus.
  • Daily room cleaning is not included; if service is required, the guest must request it at reception with an extra cost of $70 pesos.
  • The use of towels is exclusively within the Hostel facilities. The value of the towels is $200.00 pesos in case of loss.
  • Guests can use all common areas such as: living room, terrace, kitchen, garden, etc., at assigned times.
  • We have laundry service available at a cost of: washer $40 and dryer $40 with hours from 9:00 am to 8:00 pm (please notify the person in charge).
  • Hostal Mexiquillo thinks about the comfort of its guests and therefore offers luggage storage service in case they need to leave their belongings until departure time.
  • Free Internet, ask for the WiFi password at reception.
  • Hostal Mexiquillo has bicycles for rent, notify and ask for information at the administration.
  • Notify the administrator when you require parking your car in the garage.
  • If the car is parked on the street, the Hostel is not responsible for any damage.
  • The reception has an iron and hair dryer and clothes iron available.
  • Hostal Mexiquillo accepts VISA and MASTERCARD cards with an additional 5% charge on your payment.
  • Reception staff is responsible for the hostel’s operation and is there to attend to and advise you on your needs.
  • When services are not completely to your satisfaction, please communicate it to the Administration.
  • Any complaint, suggestion, or congratulation from the guest can be delivered to our suggestion box located at the reception or directly to the receptionist or manager.

Emergency Numbers “La Ciudad”

  • IMSS (675) 8770011
  • AMBULANCE (675) 8770289
  • DR. PHARMACY (675) 8770087
  • BUS STATION (675) 8770188

IMPORTANT:
It is understood that at the moment of making the reservation effective, the guest must respect and be governed by the Hostel’s internal regulations, being in agreement and accordance with all the aforementioned points. Any doubt, suggestion, or claim regarding this document can be sent via email to contacto@hostalmexiquillo.com, which will be answered within the following 24 hours.